They are your clients and they are a tough crowd to keep pleased. Your job is similar to that of a pilot whom is responsible for the well-being of the whole aircraft (company) but your users (passengers) will only provide feedback, if something goes wrong, not when everything goes smoothly. The main issues are that it becomes emotional (personal) and the user feels that their priority is higher than anyone else. Keep in mind that this is what IT-Serve has been doing for almost 15 years.
How can IT-Serve help solve this? Firstly, by implementing monitoring systems that allows for proactive scanning to for example predict hard-drive failures, gather usage information, managed anti-virus to minimize disruption, asset register to monitor age of equipment, secure remote access to your users for support and training purposes. Furthermore, IT-Serve recommends implementing a helpdesk system with tickets to structure the user request in priority queues. This would all help in structuring and educating your users in requesting your support.
The second part would be for IT-Serve to train your users to utilize the systems in a structured and policy-driven methodology, i.e. making them understand that not all their problems are priority 1 and everything that they request will be monitored and logged. Basically IT-Serve will help you train your users to understand and appreciate the difficult situation that you have to manage on a daily basis.
We offer good discount! For example: Get 20% Discount on the Bundle of Monitoring and Reporting tool with our award winning Anti-virus.
- Get Monitoring and Reporting Tool for just
- 24/7 Comprehensive Monitoring and Reporting
- Self-Healing Automation
- Policy-based Configuration Management
- Detailed Reporting & Executive Scorecards
- Network Assessment
- Asset Management
- Customized Reporting Capabilities
- Export data for trend analysis
- Proactive alerting on a priority basis
- Executive custom dashboard
- Integrated patch management and automation
- Backup monitoring and alerting
- Secure remote control to all SNMP devices
- PSA ticket integration
- Integrated anti-virus monitoring (Optional)
- Add-On: Award Winning Anti-Virus for just
- Comprehensive Windows protection
- Anti-virus and anti-spyware
- Intrusion prevention
- Proactive detection
- On-demand behavioral analysis
- Rule-based system behavior blocking
- Malware audit & disinfection service
- Application control
- WildList proactive detection
- Behavioral analysis detection
- Rootkit detection
*Per device / month price. For more than 100 licenses, contact us for the special pricing.