IT-Serve is Dubai’s best full-service, IT support company. We provide comprehensive IT solutions to all business sizes, across all industries, as we firmly believe that IT is a requirement for all.

Customers trust us to give them proactive IT support that allows our clients to focus on their core business while we keep the system working. We support them in their day-to-day technology requirements and keep their networks secure. When they lose data, we recover it. When technology stops working, we resolve it. When IT breaks, we fix it. In short, we provide the best IT support available!

IT-Serve understand that your business has unique requirements in terms of IT support, so we tailor-make our IT managed services packages. What IT-Serve never will comprise on is quick, efficient and well documented IT support while keeping our clients well informed. Every task we do, every ticket we resolve, every recommendation we do is grounded in solid research, experience and tools we use that keep our client going forward successfully. IT-Serve uses state of-the-art and secure cloud-based tools that helps us proactively resolve smaller issues that can prevent major problems for our clients. How many IT support companies will give you reports that not only give you asset registers, recommendations, tickets with time to respond and time to resolve?

Successful companies choose us for our expertise, reliability and trustworthiness. We have repaid their choice by providing great IT services, as we enter our eighteenth year in business.

Managed Services

IT-Serve prides itself in provide award winning Managed Services for our clients. Managed Services is much more than providing essential onsite and remote support. IT-Serve combines essential IT support services with in-depth understanding of our Clients requirements, short and long term, as well as external influences such as Cybersecurity and legislation to provide a solid roadmap to our clients. Please contact us for more information.

AMC

Annual Maintenance, AMC, is core to all IT-Serve Services. However much IT Support is tailor-made, however many reports our client receives, IT-Serve has to respond to and resolve essential onsite and remote support services. When Technology does not work - you need it fixed RIGHT NOW. IT-Serve understands this and our engineers, helpdesk, logistics and management have only one crucial task + get it working quickly and efficiently. Please contact us for more information.

Consulting

Based on our many years global experience, IT-Serve has accumulated a wealth of experience that will allow our client that benefit immensely by doing it the right way first time, saving money and precious time. We cover design and consultancy for the complete technology spectrum including ICT, Cybersecurity, Security, Audio Visual and Innovative Solutions, having worked with leading Smart Governments, Multinationals and the educational sector. Please contact us for more information.

Onsite

A number of IT-Serve Clients have requested Onsite engineers where we work with our Clients to ensure the right person and skillset is provided. In many cases we find that a part-time rather than a full time Onsite engineer will more cost-effectively resolve time critical problem. In many cases a well-executed technology roadmap using Managed Services, can even eliminate the need for an onsite engineer. The IT-Serve team of onsite engineers also provide callout onsite support when remote or telephone support is not enough. In IT-Serve we pride ourselves in clear communication and quick resolution. Please contact us for more information.

Helpdesk

For most of our clients, the IT-Serve Helpdesk team is the first point of contact when there is a problem. Our Helpdesk team not only provides clear communications but also has many years of experience to help resolve the IT problems. Part of the Helpdesk is the people you don’t see or even talk, that have even more experience and are specialists in the own right - the Technical team. The IT-Serve Technical team is part of Helpdesk but provides technical assistance to both our Onsite engineers and Helpdesk. Please contact us for more information.

Reporting

Reporting is often the only way our clients can measure IT-Serve’s performance. Many IT issues are actually resolved without IT-Serve clients reporting it. In fact majority of IT support tickets are generated and resolved without client intervention, IT-Serve call that preventive service. Reporting is the benchmark that allows IT-Serve clients to measure and visualize IT-Serve services. Please contact us for more information.

Cloud Services

IT-Serve is the regions first cloud transition company and as such has been assisting companies transitioning to the cloud ready available technologies in public clouds as well as helping companies create private cloud solutions. IT-Serve not only advise our clients in Cloud solutions, we use them ourselves. Our complete toolkit of services is in the Cloud, allowing IT-Serve to provide consistent and quality service. Please contact us for more information.

Policies and Procedures

IT-Serve can help custom make and implement Policies and Procedures. Policies and Procedures is the structured way to describe our Clients process from Standards to Backups, from Hiring to Dismissing – Policies and Procedures is often the only way our Clients can document and improve internal as well as external processes. IT-Serve uses the same Policies and Processes to ensure award winning IT Support. Please contact us for more information.

Leasing

IT leasing keeps your office equipment up-to-date. Computers, servers, printers, software and other technology equipment eventually become obsolete. With IT hardware leasing, you pass the financial burden of obsolescence to IT-Serve as your equipment leasing company. The one thing that is consistent is that Technology will become obsolete quickly, in some cases in only a few months. Please contact us for more information.

DR, Disaster Recovery

Imagine not being able to get into your office in the morning, it could be because a fire in the building, flooding or legal disputes. How will you be able to continue to do business? IT-Serve has a full DR plan in place in order to ensure continues quality IT support for our Clients. No one want to plan for the worst but if you don’t, it could hurt your business or even force a closure. DR does not have to be expensive, just implementing Policies and Procedures, off-site backup and Cloud Solutions, could save you unnecessary problems. Please contact us for more information.

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Connect With Us

Address: 203, Sultan Business Center, Oud Metha,
Dubai, United Arab Emirates. P.O. Box 72130

Tel : +971 4 373 7999

Email : info@it-serve.com